CUSTOMER COMMUNICATION COURSE
The course is intended for all students at the Intermediate (B1) and Upper-Intermediate (B2) levels who want to improve in the phrases and vocabulary used in client service. We emphasise practical exercises. Most of the course is devoted to the practice of dealing with customers and the subsequent feedback of the lecturer.
Who is the course for?
This course is ideal for anyone who wants to improve their communication skills in dealing with customers and clients. The course is suitable for employees of sales departments, receptionists, call center employees or customer department.
We will compile a language course tailored to your requirements and do everything we can to start teaching you as soon as possible. Qualified and empathetic professionals guarantee that you will look forward to every next lesson.
- Choose a course or give us your own teaching requirements
- Take advantage of the experience and talent of our lecturers
- Improve your language skills
What you will do after the course
- We will advise you on how best to introduce yourself and your company
- You will learn how to properly accept an order
- You will learn to deal with complaints / grievances
- You will improve in asking additional questions
- You will improve in asking additional questions
Course topics include:
- Correct presentation of the company
- Teaching and using appropriate language phrases depending on the situation with the customer
- Practicing the response to complaints and their solutions
- All vocabulary used in communication with the client
- Complementary topics and practice situations according to the student's wishes